"For a works canteen requests for repairs to kitchen equipment and corresponding response times are paramount. A request made at the very beginning of the day allows us to have the specific technician onsite by lunchtime.
Downsides? in reality I do not see any because the user training (Service providers and Tenants) have been excellent and the application configuration was optimised, following initial comments during this key period. The only drawback is that we have the coexistence of similar application used by another of our tenants. However, this problem is about to be resolved.
We plan to add further service modules such as the GMAI (Internet Assisted Maintenance Management) module to manage preventive maintenance and, at the same time, benefit from coherence and sound judgment. "
Patrice Roux, Site Manager Cushman & Wakefield