"Nouvelatrium reassures its users in two ways:
We know that the request will be processed as soon as possible thanks to the interactivity of the various system actors and a confirmation of the request is received by email. Notifications are immediate and the service provider manages the responses in an excellent manner with effective messaging and monitoring.
Nouvelatrium is a perfect fit for the River Plaza building complex being concise and clear which is important for the smooth running of services and the satisfaction of the office occupants.
Often the requests made are urgent. For example, offices hit by strong sunlight (offices are glass) encounter problems of air conditioning. We can't wait 48 hours to remedy the problem, we must do so rapidily and the application helps us to be effective in achieving this.
Another example is that requests for access badges are frequent and also affect the daily lives of the employees. The answer must therefore be rapid and accurate.
Very intuitive in its operation, providing a good user experience. Well built, it leads us straight to the essentials. Even if I focus less on the graphs than on the precise description of the application status, the design is attractive and vibrant. It reacts quickly, and I have never experienced any downtime or outage.
The software also acts as a messaging system, making it an interesting complement to a simple intervention management tool. "
Frédéric Maugard, Head of Corporate Services L'Oréal